Frequently Asked Questions
Have a question? We've got answers. If you don't find what you're looking for, feel free to contact us directly.
Orders
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. We accept all major credit cards, Shop Pay, Apple Pay, and more.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@noviza.in with your order number.
Will I receive an order confirmation?
Yes! A confirmation email will be sent to you as soon as your order is placed. Please check your spam folder if you don't see it within a few minutes.
Shipping
How long does shipping take?
Domestic US orders typically arrive within 3–7 business days. International orders may take 7–21 business days depending on your location.
Do you offer free shipping?
We periodically offer free shipping promotions. Sign up for our newsletter to be notified of current offers.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. Use it to monitor your delivery on the carrier's website.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. See our full Refund Policy for details.
How long does it take to receive my refund?
Once your return is received and approved, refunds are processed within 5–10 business days to your original payment method.
My item arrived damaged. What do I do?
We're sorry to hear that! Please email us at support@noviza.in within 7 days of delivery with photos of the damage and we'll make it right.
Products
Are your products authentic and high quality?
Absolutely. Every product in our store is carefully curated for quality, functionality, and aesthetic appeal. We stand behind everything we sell.
Do you restock sold-out items?
We do restock popular items. Sign up for back-in-stock notifications on the product page or contact us to be notified.
Account & Privacy
Do I need an account to shop?
No, you can check out as a guest. However, creating an account lets you track orders and save your details for faster future checkouts.
How do you protect my personal information?
Your privacy is important to us. Please review our Privacy Policy to understand how we collect and protect your data.