Refund Policy

At NOVIZA SUPER STORE, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Proof of purchase is required.

Non-Returnable Items

Personal care and hygiene products (opened)
Perishable goods
Gift cards
Sale or clearance items marked as final sale

How to Initiate a Return

To start a return, please contact us at support@noviza.in with your order number and reason for return. Our team will provide you with return instructions within 1–2 business days.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may require additional processing time.

Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 7 days of delivery with photos of the damage.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service for your return.